Latest Update: May 29, 2020
Lane & Associates is NOW OPEN at all locations for all of your dental needs across the state of North Carolina.
New Policies & Procedures:
- As we begin to reopen our offices, you may see some changes during your next appointment.
- Our office will communicate with you before your appointment to ask screening questions.
- Before entering the building, we are offering temperature screenings for all patients. All staff will also be screened before entering the building each day.
- We are taking extra care to disinfect all surfaces, door handles, and points of contact (as recommended by the CDC, OSHA, and WHO) in addition to our already rigorous sanitation standards. Staff have also been given a new set of protocols for PPE (personal protective equipment) specifically in regards to COVID-19.
- You may see that our waiting rooms are adjusted for social distancing measures. Furniture is further apart and all magazines/children’s toys have been removed (since these items are difficult to clean).
- Appointments will be managed to allow for social distancing between patients.
- All consent forms, treatment plans, and payments may be presented to you in the treatment room.
- You may be asked to pre-rinse with an oral rinse (Chlorhexidine or Listerine) for one minute before beginning treatment.
- Hand sanitizer or hand-washing stations will be available for patient use. However, we ask that bathrooms only be used for emergencies to help us keep traffic to these areas as minimal as possible.
Our offices are now open to all non-urgent dental care. We will also continue to treat dental emergencies and offering Teledentistry services to eligible patients.
Your safety and well-being are our number one concern. As the situation continues to change, we are taking action to better serve you and your family.
Our staff is ready to see you!
Messages from our Leaders
Heather Barefoot, Clinical Operations Supervisor – May Update: Vlog about New Safety Procedures
Dr. Don Lane, Owner – March Update about COVID-19:
Lane & Associates Family Dentistry is pleased to offer LIVE virtual dental consultations called Teledentistry. These appointments are an easy way for you to contact us from the comfort of your home.
Teledentistry appointments are an alternative to in-person appointments. We accept & file with over 18 insurance providers, and a co-pay may be required. We will discuss and review all payment options when scheduling your appointment.
Frequently Asked Questions
How do I reschedule/schedule my appointment? Please contact your local office as all offices are now open.
Are you still offering emergency dental appointments? Yes. We will be able to evaluate all issues on a case-by-case basis. Please call our offices.
What are your offices doing to abide by the social distancing mandates? What other extra precautions are you taking?
- Curbside Checkin. Each patient is given instructions to stay in their cars and one of our staff members will come out to check their temperature & screen them before entering the building.
- Our staff will then escort each patient into the building so they are not touching door handles or high-traffic areas.
- Patients are asked to limit the number of guests at their appointment. i.e. Parents, guardians, children, etc.
- All of our essential staff members are wearing PPE and following sanitizing protocols set forth by the ADA, OSHA, and the CDC. Find out more about our procedures here.
Is your office offering virtual dental consultations during this time? Yes. Our dentists are now offering one-on-one LIVE video conferencing (very similar to Zoom) called Teledentistry. These appointments are HIPAA-compliant and an easy way for you to safely contact us from the comfort of your home. Click here to learn more.
How are your dentists and hygienists handling life during COVID-19? Hear from three of our staff and their stories about life during the Coronavirus.
How can I get involved during the COVID-19 Crisis? Help sew masks for healthcare workers! Our staff has created DIY surgical mask kits that are available to the public. Learn more about our surgical mask instructions or request a mask kit here.
The Washington Post also sent out a very informative article with links to causes ranging from Non-profit organizations to Blood donation information. Click the link to learn more ways on how you can get involved in your community during this time.